Startup

Startup Veterans

Saurabh Anand Rai

Current Role – Product Manager, Adda 247

College – IIT Roorkee – Metallurgy

Experience– 2 years (+ 2 years during college)

Highlight – Founder of an Ed Tech Startup

Industry – EdTech

How can he Help – Choosing right career, EdTech Space, Startups, Product Management, Taking Risks in life, Setting & Achieving Goals

Skills –

What People Say about Him –

Saurabh’s Journey: 

  1. Maintaining relationships with travellers by calling and understanding their trip-related details. 

  2. Ensuring the quality of customer experience for travellers by resolving conflicts & handling trip-related responsibilities. 

  3.  Answer customer calls courteously to provide information about the company’s products and services, arrange consultations and obtain feedback about service. 

  4.  Interact with customers by phone, e-mail or online chat medium concerning various queries 

 

  1. Travel & Tourism insights

  2. Understanding customer’s requirements/expectations

  3. Objection & concern handling

  4. Product Presentation

  5. Inbound Sales 

Komal Verma

Current Role – Product Associate, Udaan

College – SRCC

Experience– 3 years

Highlight – Founder of an MVP stage startup, working in different kinds of Roles

Industry – B2B E-commerce, Education

How can he Help – IAS as a Career, Product Management basics, Working in Startups, Choosing a job role

Skills –

What People Say about Her –

Komal’s Journey: 

  1. Maintaining relationships with travellers by calling and understanding their trip-related details. 

  2. Ensuring the quality of customer experience for travellers by resolving conflicts & handling trip-related responsibilities. 

  3.  Answer customer calls courteously to provide information about the company’s products and services, arrange consultations and obtain feedback about service. 

  4.  Interact with customers by phone, e-mail or online chat medium concerning various queries 

 

  1. Travel & Tourism insights

  2. Understanding customer’s requirements/expectations

  3. Objection & concern handling

  4. Product Presentation

  5. Inbound Sales 

Bitnami